E-Commerce Solutions

CartGenie Shopping Cart Software by J Street Technology Merchant Tips & Recommendations

Useful Links:

  • CartGenie Support Email Address: CartGenieHelp@JStreetTech.com
  • Support Page: http://www.jstreettech.com/cartgenie/pg_support.asp
  • Knowledge Base: http://kb.jstreettech.com/
  • Customer Support Page (Access to CartGenie Settings & Resources): https://www.jstreettech.com/csc/

Know Prior to Going Live:

  • CartGenie merchant submitted FAQ's: http://kb.jstreettech.com/KnowledgebaseCategory9.aspx
  • PreAuth vs. Sales - What They Mean: http://kb.jstreettech.com/KnowledgebaseArticle50047.aspx
  • New Validation For Credit Card Transactions: http://kb.jstreettech.com/KnowledgebaseArticle50210.aspx

Prior to Going Live:

  1. Email, CartGenie & HELM (Web Hosting Control Panel)
    • Email Setup in HELM: http://kb.jstreettech.com/KnowledgebaseCategory33.aspx
    • Valid Email Addresses for CartGenie: http://kb.jstreettech.com/KnowledgebaseArticle50233.aspx
    • SMTP Settings for Mail Manager: http://kb.jstreettech.com/KnowledgebaseCategory13.aspx
    • Edit the CartGenie Email Template Text: http://kb.jstreettech.com/KnowledgebaseArticle50118.aspx
  2. Enable SmarterStats:
    1. Login to HELM (http://cp.jstreettech.com)
    2. Navigate to Domains » select your domain name » Statistics
    3. Under 'Advanced Statistics' click on 'Enable'
    4. NOTE: Your password for SmarterStats will be the same as your HELM login at the time you enabled SmarterStats. Changing your password for HELM will NOT change your SmarterStats password.
  3. Shipping Carriers are configured and providing rates:
    • USPS Note:
      After registering with USPS Web Tools and you receive the notification from USPS ("Subject: Important USPS Web Tool Registration Notice") that your account has been setup on the testing server respond to that email with the following text; "Please move our account from the Testing Server over to the Production Server. We are using the CartGenie shopping cart e-commerce software, https://www.jstreettech.com/cartgenie/pg_Shopping-Cart-Software.asp, which has already been tested with the USPS Web Tools."
  4. Payment Gateway is Setup & Functioning Correctly with CartGenie
    • http://kb.jstreettech.com/KnowledgebaseArticle50175.aspx
  5. Consider setting up Google Products Feed:
    • Google Merchant Center: http://www.google.com/merchants/
    • Google Products Feed: http://kb.jstreettech.com/KnowledgebaseArticle50027.aspx
  6. Test, Test, Test.
    • Verify your J Street hosted email is functioning as it should be.
    • Verify that you can email from within CartGenie.
    • Run a Test Order: Get to know your payment gateway now. It is good to know now how your payment gateway works, i.e., the transaction process, returns, backorders, credits, etc.
  7. Last Thing to do!
    • Update DNS: http://kb.jstreettech.com/KnowledgebaseArticle50216.aspx
  • © 2009-2010 MediaCore, All rights reserved.